Common Errors:

• I didn't receive OTP

  We guarantee 99% uptime for our service. Please check your spam folder, especially if using Yahoo or Outlook.

• Invalid Number/Payment fails when creating an order

  Please enter your phone number in international format: 255712345678 instead of 0712345678.
  Occasionally, our system may have trouble validating some Airtel numbers from our partners in Uganda. If this happens, please contact support for an alternative payment method.

• Invalid OTP Error

  If you requested multiple OTPs, please use the most recent one. Scroll to the bottom of your email inbox and check the timestamp to ensure you're entering the correct code.

• "You cannot create an order with this merchant/seller if you have a pending transaction with them in the last 10 minutes"

  What happened: The payment process was successful, but when a prompt was sent to your phone to authorize the transaction by entering your PIN, you cancelled it.

  System behavior: If you don't authorize the payment, the system marks it as "pending" and prevents further attempts for 10 to 60 minutes.

  Solutions:

  1. Wait for 30 mins or 1 hour - System will automatically clear and allow you again
  2. Use different email - If you have an alternative email, Create new attempt
  3. Contact support - Send an email to our support team for manual processing.

• "Banking partner unavailable"

  Our processing bank is temporarily down. Please wait 15-30 minutes and try again.

• "Can't use different carrier" error

  You selected one network (e.g., MTN) but entered a number for another (e.g., Airtel). Please ensure consistency.